Privacy Policy

Effective Date: March 7, 2026

At BookDirect.ly, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you interact with our platform.

1. Information We Collect

Information You Provide:

  • Name
  • Email address
  • Hotel name
  • Instagram handle
  • Website URL and other business details

SMS & Text Messaging Information:

  • Phone numbers you provide for SMS communications
  • Message content from text conversations
  • Data stored in Airtable for managing communications

Automatically Collected Information:

  • IP address
  • Browser type and version
  • Usage data and analytics

We may collect phone numbers when users initiate booking inquiries through BookDirectly. These numbers are used solely to facilitate communication between guests and hospitality partners.

2. How We Use Your Information

We use the information we collect to:

  • Review and respond to your inquiries about our services
  • Evaluate potential partnerships with hospitality businesses
  • Operate and improve our service
  • Manage SMS communications and text messaging services
  • Follow up on inquiries and maintain business records
  • Maintain records for business operations and legal compliance
  • We do not sell your personal information to third parties

3. SMS Messaging & Consent

By initiating a text conversation with BookDirect.ly, you consent to receive SMS messages from us. Message and data rates may apply based on your mobile carrier's plan. Message frequency varies depending on your interactions with our service.

You can opt out at any time by replying STOP to any text message. For help or questions, reply HELP or contact us at bookdirect.ly/contact.

Consent is not a condition of purchase or use of our services.

4. Third-Party Service Providers

We work with trusted third-party service providers to help operate our platform:

  • Airtable for data storage and management
  • Make (Integromat) for workflow automation
  • Additional infrastructure providers for hosting and communications

5. Data Retention

We retain your information as necessary for business purposes, to operate our services, and to comply with legal obligations.

You can request deletion of your data at any time by contacting us.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Access your personal information
  • Request corrections to your information
  • Request deletion of your information
  • Withdraw consent for communications
  • Contact us at hello@bookdirect.ly to exercise these rights

8. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date at the top.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at bookdirect.ly/contact